​During the last two days, the regional Design Thinking community met in Singapore to exchange experiences, thoughts and questions. Here my key take-aways...

"Experience design is about *real people*, real life; let's focus on empathy and ethics."

"Idea creation is *messy and random*; don't kill it with KPIs."

"Use Design Thinking as a *pull* to a new way of working."

"Continuous improvement brings detractors to passives; experience design brings passives to promoters."

"Good design is about an integrated view of the entire business and brings alignment across all stakeholders; that is where the value comes from."

"Design thinking transforms to drive value creation, better collaboration, a culture of experimentation and a common purpose."

A big thanks to the organisers, speakers and participants! I enjoyed the event a lot.

​"Instead of forcing change, create an environment where change can happen"
Andy Puddicombe

What is the difference between Efficient and Effective?

This is a very illustrative video that shows how difficult it is to shoot for short-term efficiency. In my eyes, effectiveness means I am creating a platform that enables to deliver excellent results in a sustainable way - again and again.

How do you create this platform of excellence?
> agree on a purpose, an ambition, common results
> provide autonomy on how to reach these results
> engage in frequent conversations and enable a smooth journey
> join them in their quest, support as a participant

How do you see this happening in your work?

FranklinCovey: the Win-win Agreement

​This is where diversity meets innovation. Do you want to through the ball very far? Then you will get more crazy ideas when you connect with people that are different from you: different departments, different regions, and why not with your customers and suppliers?

Diversity for me means to absorb insights and opinions from any person you interact with; irrespective from their gender, race, education, hair colour, social status, etc. This is the start of deep learning.