Many leaders understand that empowering their team members will improve motivation, creativity, agility and will lead to lasting success. Still, many struggle to find a balance between being the boss and stepping aside. What is the right path?
Previously we shared about the Innovation Days, a two day event in Shanghai to drive creativity: Cultivate a Creative Mindset while Delivering Business Results. During this event we encouraged the sponsors of the teams to observe their teams and be available to provide guidance.
In one team we observed great leadership. When the team went ahead to create a prototype of their idea, they involved their sponsor as an ordinary team member. This allowed this regional director to learn from the project team and at the same time share his ideas and advise. The key here is that he did this while being on the same level - not as the sponsor or a senior person.
What does it take to be a supportive, positive leader? At the start and throughout the journey, the role of a leader is to create clarity on the collective dream and what we intend to achieve with this team. Another role is to display the expected behaviour and values; be a role model. Lastly, supportive leaders coach their team members to overcome obstacles. When this is done, why not join the team and enjoy the ride together with them?
Thank you for your great leadership: Renyi Wang, Lance Yang.
Photo credit: Huntsman, Shanghai
The other day, a financial adviser shared with me that there will be a market correction coming soon and I should put my planned investments on hold. I was contemplating on this... What happens if many people believe in this correction and act accordingly? The spiral will go down. And, what will this mean for the companies I planned to invest in? They might lose funds and their growth will slow. Is this what I am believing in?
As a leader, I think we have a choice. We can follow the advice, maybe get richer ourselves and then what? Or, we can stick to our long-term investment strategy, support the organisations we are passionate about and reach our long-term growth targets; not just financially.
So, what does that mean for leaders? What can we achieve with financial targets? How is this creating engagement with your teams? Can these monetary targets be meaningful? Aren't these objectives leading to more selfishness?
As an alternative, we leaders can follow our passion and activate excitement among our team members. This will stimulate motivation and will lead to value creation for our customers. We can develop a greater and collective feeling of purpose. This collective dream will strengthen the collaboration in our team and across the wider ecosystem.
When you sit down with your team and define your goals, try to go beyond these dollar figures. Think about the results you want to achieve for your customers and with your business partners. In addition, specify the work environment you as a team want to cultivate. These are objectives that will bring meaning, excitement and passion to your team.
How are you leading beyond financial targets?
Challenging times are dragging us down. We see that among our friends at work, and we observe that about ourselves. We feel frustrated, overwhelmed, angry and this feeling lingers and gets stronger. Why is that? This downward spiral is often related to negative self-talk. But, how can we prevent this?
Andy Puddicombe says that you have a choice. Either you choose to succumb to your challenging emotions and make them worse with your own thoughts. Or, you can choose to observe them, to live with the challenges around you and let them go.
What does that mean in your daily life? The idea is to start to feel in balance and get at ease with the many challenges and opportunities in life. Focus on what is real and the things you can influence now. And, accept the things you can't. Then, you can slowly view the positive impact of the challenges and try to turn them into opportunities. Judgement of others and of yourself will peel away and you have the brainspace to focus on the actions to succeed.
As a leader, you can be patience with your team members, recognise when they (and yourself) have a bad day - that's part of life. In addition, define (collectively) meaningful goals that provide the big picture; this allows to turn current challenges into a stepping stones for a successful future. Don't fret when your team members do mistakes; they are part of the learning journey. The same way as they were on yours.
And what is in it for the company? Happy employees are 12% more productive than unhappy ones. And this also stimulates creativity as well - so important for innovation.
There is no magic how to master uncertain times - be innovative, be creative, think out-of-the box! Why is it so hard for many companies to thrive?
This article - How to rebuild a business after the coronavirus lockdown, WIRED UK - shows interesting cases of startups in the UK that managed to turn around and be successful despite the storm hitting the business world.
“Go back to basics,” Hannah Martin says. “Who are your ideal customers, what problem do you solve for them, how has that changed, can you adapt? Approach people, don't wait for them to update you. Look at what others are doing, in and outside your industry, see if you can get ideas.”
Many corporations are stuck in their view of the world, decision makers are too far away from reality, motivation structures are based on lagging indicators, experimentation is discouraged, silos are preventing velocity. Today's leaders need to get out of this cycle to create lasting success.
How do you bring your vision into action?
This week, I have been working with a team to improve their operations. They are doing great at developing new products and services, though they felt unsure about how well they are designing for their customers. For this team, we are looking at a network of internal customers in different functions and business unit. How can we manage these stakeholders needs with agility and creativity?
We started with the 4Qs Framework: who we serve, what we serve, how we serve based on the question who we are. The team appreciated the structure in the thinking process and how this helped to identify where they need to direct their focus. For example, the team said, yes, we know who we are serving. Though, do we know them deep enough, do we know their daily work challenges? Based on this simple framework, we identified the gaps and defined the next actions.
As a next steps we took the discovery principles of design thinking and started the people-centric and creative process of defining the key users, their needs and their pain points. This gave the team a much clearer pictures where the opportunities are to generate value for these people; mapping the existing value propositions with the challenges of the stakeholders. This allowed the team to refocus their operations on the key elements that generate value for their customers.
How are you uncovering the real needs of your customers?
Thank you Anthony Coundouris and Fray Gill.
Do you still think that meeting face-to-face is the only effective way to collaborate? Many people went through different experiences. First, they struggled to work remotely overcoming technical and social barriers. Then came the realisation that remote working actually works; it is possible to achieve a lot (and even more) even when we are not able to meet. And a third phase has arrived where we want to enrich virtual collaboration with physical interaction. What is you preferred mix of the two worlds?
I do love to read WIRED UK, uncovering the latest trend in tech and innovation. This recent 'work smarter' article expressed this observation: Coronavirus could finally fix some of our most toxic work habits.
In the past, many managers believed that they need to call a meeting to discuss everything, and most deliverables can only be created during these face-to-face interactions. This is great for the people that love to speak up and then hope that others are picking up what they said. How can you be sure that you have you captured all ideas from everybody?
“If you give people time to react to your question they can take the time and their contributions can often be more thoughtful,” says Prithwiraj Choudhury, Harvard Business School.
Work is not meant to be tied to a desk. Now, we have the opportunity to change our view what is the essence of working in the office. This can be the place to meet colleagues, to facilitate the random knowledge exchange at the "water cooler". Sometimes it is great to conduct a workshop face-to-face - the dynamic is different and maybe more relaxed. At the same time, we learned to appreciate to work by ourselves, which allows us to focus on tasks and go deeper with our thoughts.
The flexibility to choose the work location based on a variety of criteria will be one of the new norms we can build upon.
How will you benefit from this?
Image credit: Giacomo Gambineri
July is the start of a new quarter and many teams are about to define what their goals for the next three months will be. Objectives & Key Results (OKRs) are used in many organisations and I believe they are a great tool to write down and discuss the big picture objectives and the immediate achievements to focus on - strengthening alignment & transparency.
How to make these key results meaningful? Let me share with you an example. In the last two weeks I was supporting a global compliance team that is split in five smaller groups. In the last quarter they were struggling because they felt the OKRs were not relevant to what their work was actually about. What did we do differently?
First, we expanded the objectives beyond the core deliverables: timely implementation of regulatory requirements. A few posts ago, I shared an article why a single focus on performance might impede performance. The idea is that a solid environment is further improving the outcome of your teams. This environment is based on creating positive experiences and enabling continuous learning. Our compliance team added two objectives. One is related to adding value to stakeholders; the teams are encourage to establish frequent meetings with the different stakeholder groups and implement a structure way to showcase their projects and to understand where they can deliver more value. The second new objective is about strengthening knowledge sharing and collaboration within the global team. The key results for this are aiming at improving social connections between the smaller groups and establish knowledge sharing habits. The felt that these objectives are more meaningful and will support the core deliverables.
Second, we included a round to collect key results from the smaller groups. In this organisation it was typical that OKRs were defined by the team leaders and then communicated to the rest of the organisation. Sounds familiar? The experience of the previous quarter was that the team members didn't think the key results were relevant for them; they also felt that each group has totally different focus topics. Instead, after defining the objectives, the leaders went back to their small groups and defined key results for their group. These were then aggregated and clustered which made the key results relevant for all team members. As a result it was obvious that the different groups have an overlap of topics and this created stronger bonds across the global team.
Overall, the entire team is positive and confident with the key results for the upcoming quarter and are highly motivated to focus on bringing value to their stakeholders and to themselves. A great start for success.
Photo credit: keadventure.com
Until not so long time ago, success was defined by following a plan through, or you designing a product that is flawless, or you following the process to the dot. Management schools and project management standards have contributed to this push of perfectionism. The base for this are assumptions that markets are stable, customer needs won't change and operations are easy to map into processes. With the current crisis, and even before that, we experienced that we can't rely on these assumptions? The world is changing faster, the future looks uncertain and ecosystems are complex.
Why do we as leaders feel it is hard to move away from perfectionism?
"In the midst of great uncertainty, leaders across all industries are adjusting strategies and supply chains, rewriting the rules of operating, and sometimes making things up as they go. This kind of leadership demands mental agility. However, there is a challenge: our minds are not naturally built for agility." This Harvard Business Review article shares insights on how we can address our mental barriers to agility.
The first challenge are the distractions. Every day hundreds of messages are asking for our attention. And, we tend to get involved in too many activities; too many priorities are demanding our input. It takes courage and new habits to remove these distractions and focus on the things that matter; the old 'signal versus noise' situation. We can achieve more agility when we focus on small steps, intermediate achievements, instead of keeping a constant focus only at the top of the mountain.
The second challenge is about our ego. I had success with this in the past; my opinion is correct; I already have invested a lot. All this is fixing our mind and prohibits fast adjustments. Instead, as leaders we need to look at the collective wisdom, listen to all the people that are close to the market. Authentic leadership allows to be closer to reality and removes the self from the equation. And as a result, we and our team members can be more self-confident.
The third challenge is empathy. In a crisis we are expected to recognise and resonate with the emotions of the people involved. This is a very important step to overcome the difficulties and come out stronger than before. At the same time, we might reach a paralysis and are not able to make decisions that might hurt some people; then empathy might slow down our agility. As a leader we can find a balance with constructive compassion. This means we are respecting the emotions of people, we treat them as humans. Keep looking for the value these people are bringing, in the larger context of things.
Is your mind ready to conquer the opportunities of the next crisis?
Illustration by Keith Negley
The first half of 2020 is over - and wow, this was a rollercoaster, right? As a leader, what did you learn? Which new routines did you start? And what is on your list that requires immediate attention?
We have asked manager in Asia and Europe about their top priorities right now. Our findings have been positive and alarming at the same time.
Positive is that leaders care about their people and employees are confident that they are supported. There is a human touch in the leadership in Asia which might be based in the more collectivistic cultures in the region.
On the alarming side, we conclude that companies make limited efforts and plans for a new future and set up their business for success. Are companies putting themselves into hibernation and expecting to wake up and continue in the same way? This might not happen and operations, business models and ways of working require a creative remodeling.
Read here the detailed study: Teams Come First - New Business Models Later
Thank you, Björn Kälin and Emmanuel Montet, for your collaboration and support.
Photo credit: University of Maine
In the current situation, many companies are stumbling and stuck in the place they currently are - or worse, where they have been in 2019. At the start of the lockdowns, leaders tried to connect with their teams and engaged on a social level. Then, the urge of survival kicked in; many companies started cost cutting exercises. Is this sufficient to shine and thrive at the end of this crisis?
On my side, I am convinced that in order to create lasting success, companies need to focus on value creation. We need creativity to address totally new needs and we need velocity to deliver value at the time it matters most.
In this context it is great to see that major consulting companies are confirming this point of view. McKinsey pushes in a similar direction: Ready, set, go: Reinventing the organization for speed in the post-COVID-19 era.
In the article, they reinforce the notion that we need to re-invent our organisations. Do we expect that 2021 will be the same as 2019 has been? Consumer behaviours are changing, employee preferences have shifted, communication technologies are maturing fast. Here an interesting example: recently, a global alumni organisation was forced to conduct their annual general meeting (AGM) virtually. The organisers shared with me that this format allowed more relevant members to participate and the outcome served the global community better. This was never possible with a physical event. Will they continue with a virtual AGM? Probably yes. Transformations around us are happening fast; and we as individuals and as business leaders need to adapt as well.
McKinsey mentions 9 triggers for speed in your organisation. Autonomous, cross-functional teams with more freedom to make their own decisions, with reduced hierarchy & bureaucracy, and with a clear result focus will execute lasting success. Further, successful organisations are embedding themselves in a collaborative network of partners, customers and suppliers. This means, building a platform that facilitates hybrid work and continuous development of the people is essential to remove barriers. And, what is the role of today's leaders? Enabling, inspiring and empowering these strategic teams. Step back and see success flourish.
How do you create lasting velocity?
Tim is a change practitioner in the area of innovation and excellence. He is working with teams to accelerate innovation, collaboration and agility.