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Delegating Power? Here is Why

13/5/2022

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People often see me as an evangelist for letting go of control. What I mean by this is a leadership style that is focusing on creating a platform and an environment for the organisation to be successful. Basically that is less of 'command & control' and more of 'facilitate & guide. In practical terms, this is delegating the relevant decision making power to the front.

Ok, nice. "I agree with the principles but it is so hard." - that is what I often hear from leaders. And yes, this requires a mindset shift from everyone in the organisation and that a bit of an effort to establish new routines. So, why should I invest in change? Through my change management practice, I have collected evidence from four different sources that illustrate why delegating power and providing self-control leads towards success.

Drive, Dan Pink - As a change manager I believe in motivating people intrinsically and Dan Pink describes this with simple principles in his book 'Drive'. Purpose, Autonomy and Mastery are the key ingredients to intrinsic motivation. The element autonomy is then about giving the people and the team to freedom to decide on their priorities and to design their way of working by themselves. In the end, autonomy removes a lot of frustration and is key to engagement.

Turn the Ship Around, David Marquet - If delegating power works as a leadership principle in a submarine of the US Army, then this can work anywhere! David Marquet has transformed Santa Fe into a leadership development campus where leaders are leading leaders. In his book he describes why bringing control to the front is so important and explores the two support pillars: capability and clarity.

Scrum.org - agile software development has taken over the business world and it is all about delivering results fast. The key principles here are understanding the customers, experimenting fast in short iterations and establishing a self-organising team. The scrum teams take ownership of their priorities, their roles, their way of working.

Lean Management - when managing change in operations, teams often rely on lean management. We have all heard of the 7 wastes of lean and how the goal is to create flow. All of this though, is only possible if this can happen directly within the operations, removing hierarchical bottlenecks and allowing the frontline teams to make decisions; this is called shared leadership in lean.

In simple terms, I believe if you want to reach your targets faster, and you want that your outcome is creating more value, then letting go of control is a great recipe; the changes in your organisation will happen smoother and with more success.

What are your routines and behaviours that are supporting this new leadership style?


Sources:
Drive, Dan Pink
Turn the Ship Around, David Marquet
So What is Agile Really About?
​What Is Shared Leadership For Lean?
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Change Management is the Umbrella for all your Innovation, Excellence and Leadership Campaigns

7/4/2022

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We heard this many times: Change is Everywhere! We are continuously advancing, improving, tinkering and even disrupting our own products, operations and organisational models. Recent conversations, studies and experiences confirmed this again: to be successful with these initiatives, we need to bring people together and enable an effective collaboration. "We build people; and these people build our business." And, this people side of the business is the concern of Change Management.

Now, many companies have engaged in a series of different frameworks and concepts in order to bring their initiatives forward. And in recent years I have become proficient and excited about them. Here some examples.
  • Agility is about enhancing products and solutions via experimentation and iterations; providing a space to self-organising team to continuously adjust their focus on where they create the most value for their customers.
  • Design Thinking is about creating new solutions based on a deep understanding of our customers; this customer centricity is developed with empathy and a strong focus on co-creation across silos within and beyond the company borders.
  • Lean management is about improving our operations by identifying barriers and directing efforts to reduce friction and waste - taking a holistic view.
  • Leadership principles among others focus on allowing faster decision making, create safe work environments, and aim at providing an engaging and meaningful workplace; typically with a defining values and cultural assets.

All these concepts look at the mindset and the behaviour of people and are designed to enable the success of your projects and initiatives. They are very much concerned about the people side of doing business.

This is where I recently made the link that change management actually acts as an umbrella to all these initiatives. They can be brought together by creating a common platform and defining how they support each other (instead of stealing resources from each other). Change management can then facilitate a set of leadership qualities, creating a glue between the individuals and silos, and as a result enables longterm success through collaboration.

At Hive17 Consulting we drive people excellence through positive leadership. We assess individuals and teams with our Antifragility Score and our leadership development programs then allow these teams to strengthen their people skills and drive success for their projects.
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Leading Towards Success with Positivity

1/4/2022

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Yes, I am a positive person. I smile a lot and people around me tend to like the energy I am spreading. I hear that a lot and I am very glad about this. And for sure, this is a personality trait of mine. Though, I am also convinced that positivity is the right approach to facilitate change. Neuroscientific studies share that when we bring people into a positive emotional state, they will be more creative, malleable, become better at solving problems and are simply more energetic.

During our leadership development programs at Hive17 Consulting, we are putting a strong focus on positivity as well - part of our change management practice. As positive leaders we can create a safe work environment that drives creativity, motivation and hence productivity. This will result in better solutions for the customers, improved operational excellence and stronger retention of your talents.

How can you practice the right leadership qualities so that positivity becomes your second nature? Here are some hands-on tips to build new routines. As a start, know your direction and write down a meaningful vision that you want to achieve. Then it is important to meet and interact with a variety of people. Practice the appreciation of different opinions and ideas; stop judging them and be open for new discoveries. Lastly, stay fit with sports, good food and mindfulness.

How antifragile are you? Assess all your leadership qualities based Hive17's Leadership Wheel. Check out the link below.


​Painting credit: Annika Wieringa, March 2022
Get Your Individual Antifragility Score Now
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Where do we stand with our leadership qualities? Share your experience!

23/3/2022

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What are the right leadership qualities? I would argue that most leaders and managers either consciously or intuitively know what leads to better results in their teams. Are we following these concepts and applying the relevant skills often enough? Most probably not. These qualities are not yet our second nature.

How do I fare in cultivating an environment that allows my team to drive change and to create lasting success? How do my peers feel about the same? Where do we align on improvement potential? At Hive17 Consulting we have started back in 2014 on a framework that measures a set of qualities that are essential in driving and facilitating change, innovation, excellence and engagement - how to become antifragile? The assessment is covering a broad set of aspects including behaviour, mindset and skills.
"Most assessments I have looked at in the past focus on me as an individual.
The Hive17 Leadership wheel in contrast is focusing on the team and
​the collaboration within it; this is a positive surprise."
Participant, Chemicals, March 2022
​We at Hive17 Consulting strongly believe that success comes from collaboration, diversity, alignment, transparency, relationships,... - all elements that happen in the space between people. This is also the reason why the best value of our antifragility score is achieved with an entire team. We will run group assessments where we bring the individual scores anonymously together. This will lead to great conversations on what we can learn from the different leadership pillars; where do we excel as a team? On which qualities are we aligned? How can we further improve to create a platform for success?

Where to start? First, get your individual score with the link below; and experience the four pillars in action. Based on this, we can continue to build a group score; this will help the team to discuss areas how all together can bring the team forward and cultivate the right space for success. Starting with some concrete action points. Give it a try...
Start Your Assessment
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Preparing the Soil for Flourishing Growth

2/3/2022

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One of my past time activities is tending to a garden and growing plants. This requires preparing the soil, nurturing to the seedlings, watering regularly (not too much, not too little), checking on pest and allowing the right amount of sunshine. In short, creating an environment where the plants can flourish!

This is how we look at change management at Hive17 Consulting. We aspire to create an environment where the people understand and are excited about the change to come. We are looking at the long journey ahead, keeping an eye on the imagination of the future state and then enjoy the steps that lead in that direction.

I like this link to gardening and landscaping because of the number of similarities. Forcing change will not lead to lasting success. A series of environment ingredients need to fit together - it is an ecosystem. While grow and change takes time, it happens constantly and we might be surprised about the speed. When we have a fertile environment, the results are solid and beautiful.

How are you cultivating a great environment in your organisation?
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Magic Pill #2 - Bridging Silos

18/2/2022

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One observation I made over the past years is that there seems to be a growing gravitation towards focus on individual work. This not only establishes silo mentality and makes collaborating across departments, geographies and hierarchical levels more difficult. This also stimulates individualism within teams; a blame culture is nurtured and the spirit of working together fades away. Elements that are nudging in this direction are the way we set objectives and rewards, the mandate of individual job description, the setup of functional organisational structures, etc. They often reward individual contribution over team achievements.

At the same time, there are tons of information and concepts that praise and promote the fact that we can reach ultimate success only by collaborating with others: Google research, High Performing Teams, The 7 Habits of Highly Effective People, etc. While we can be efficient as an individual, the great achievements and the effectiveness of an organisation only stems from the collaborative advantage we develop in groups of people.

Why do we have this controversy between individual and collaborative efforts? Maybe it is the lack of ability and tools that nurture, cultivate and nudge towards the right behaviour and mindset. Here are some ideas from my experience.
  • Joint objectives - the right set of objectives derived from within the team are making collaboration more purposeful and are connecting the individual silos.
  • Team job descriptions - moving the description of achievements and tasks to a team level, will facilitate the conversation of what needs to be done and how everyone can support each other.
  • Collaborative tools - in the last decades, a wide series of collaborative tools have evolved and are now established; these tools strengthen the feel that the group is working towards the same outcome.
  • Social connections - the foundation of effective collaboration is that we understand each other; this requires bonding and dialogue. This can for example be achieved by regularly reviewing team principles.

Does this sound like a lot of work? I admit, this is not a shortcut. Still, these efforts are a worthwhile investment that leads to lasting success and extraordinary results. Benefits are that we unleash creativity, we engage and motivate the people, we establish a psychological safe work environment, we retain people and we enable the company to grow beyond the current box.

What have you recently done to stimulate cross-silo collaboration in your team?

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Source: re:work - The five keys to a successful Google team
Read more about Magic Pill #1 - Reflect
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How is your leadership driving innovation? APAC experts shared their insights!

7/2/2022

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Together with TTIP we have launched the Innovation Forum in APAC. The first session was all about the Role of Leadership in Innovation. After an insightful presentation from Maurits van Tol, the almost 20 participants discussed in groups their experiences and insights; here are the key insights:
  • The foundation to an innovative culture in an organisation is a focus on relationships on all levels; a good understanding of the specialities, passions and experiences of our peers is essential to know whom to approach for specific topics.
  • Innovation happens across the organisation and diverse groups of people are required; that's why cross-functional collaboration is ubiquitous in successful organisation.
  • Innovation requires creativity and long-term thinking; frequently stepping back and reflecting allows us to look at the big picture and make the right decisions for the changes ahead of us.
  • Innovation is based on shared dreams and a collective vision; this will join all efforts together towards the same direction.
  • Innovation leaders need to close the gap between short-term and long-term thinking; this demands resilience and strength.

Listen to Maurits' presentation here!

Join us for our next interactive and insightful session on 23 February 2022 - Developing Better Technical and Business Judgment. Discuss and learn from innovation leaders in the region and bring successful change to your organisation.
Register today for the Innovation Network!
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[Case Study] Change Ambassadors Follow Dual Objectives to Reach Lasting Success

25/1/2022

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A few years back, we have been engaged in a regional project to drive manufacturing excellence in 15 factories with a special focus on energy and how to create a better place for future generation. While this was a technical project with clear value targets, we also understood that this initiative will only be successful when we engage with the people, make them excited about the vision, and create opportunities to learn and progress.

​Communicating was not enough - we knew that. Because we wanted to enable and facilitate the change from within, we established a group of change ambassadors who were working closely with the frontline people. We identified a cohort of 25 engineers who were driving the initiative in their respective sites. They became project ambassadors for one year in a full-time ambassador position.

How could we motivate them to join this role? How could we overcome their concerns that this assignment was hindering their career development?

We designed this ambassador program with two clear and distinct objectives in mind. First, we know that the group of ambassadors were vital to achieve the business objectives of the initiative. They were responsible in the identification of energy saving potential in their sites; and then responsible to execute this potential. With these goals we were able to save costs, reduce the environmental impact and increase the reputation of the business.

The second objective of the program was about developing future leaders. The engineers were identified talents and following a development path to potentially become plant managers. One important set of skill they had to learn for their future were leadership and people capabilities. As change facilitators they had tons of opportunities to learn, apply and experiment with different tools, skills and behaviours to engage with the frontline people and the management. As part of the program, we continuously evaluated them based on a change leadership skill framework.

In essence, while working together with human resources, the ambassador program was part of the talent management activities. And it was a huge success! All engineers improved their leadership skill scores while part of the program. And, all engineers joined back their career paths in higher positions than before. A fantastic achievement!

This is how we design our leadership programs at Hive17 Consulting. We always keep this dual objectives in mind: improving the business results and(!) improving the leadership qualities. We believe that in this way we can establish lasting success and drive the change from within.
Learn More about our Core Programs!
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The Role of Leadership in Innovation

6/1/2022

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The New Year has started; and we are all excited about the things we want to achieve in 2022. There are so many changes we want to realise; so many innovations we want to trigger. How can we be successful with that?

As leaders we have a strong impact with our actions and with our behaviour to nurture innovation; and to strangle creativity. What is the leader's role in innovation? Join Maurits van Tol, CTO of Johnson Matthey as guest speaker in our 'Innovate for Success' Networking Forum.

TTIP and Hive17 Consulting are jointly launching the 'Innovate for Success' Networking Forum in Asia. This program is tapping into the combined knowledge and experience of our global community of business & innovation leaders. In monthly, highly participative sessions we bring together business leaders around the current innovation topics.
Learn more here
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Hybrid Workplace - Test your Leadership Qualities

4/1/2022

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 The New Year has started - we refueled our energy and are excited what 2022 will bring for us? Let's get into it! Here in Singapore, one immediate topic: how to get the people back to the office! Government regulations allow to raise office space occupancy to 50%; let's fill up our physical workplace again!

Are these the right questions and intentions?

Owl Labs shares in their annual report 'State of Remote Work' that "1 in 3 would quit their job if they could no longer work remotely after the pandemic". This against the "39% of employers [that] are requiring employees to be in the office full-time post-pandemic". Friction is programmed.

This will be a change which requires a good conversation. Yes, as leaders we know that solid change management is based on listening to our employees, giving them flexibility, providing them a inspiring vision, etc. We intellectually know how to do this right. Why then, do we feel the urgency which is overruling the correct way of facilitating the change? Where do you think this falling back to old routines is coming from?

Adopting the right leadership behaviour is difficult, it takes time until it becomes second nature. Urgencies trigger a relapse to these behaviours which we know are creating dissatisfaction, irritation and frustration. We need a practice field for the leadership qualities we want to strengthen until they become our second nature. My suggestion, use the conversation around hybrid workplace for this! Take out the urgency, we have been working for almost two years in a sub-optimal environment. Let's go slowly back; any mix in hybrid working is better than what we had before (during and before the pandemic).

At Hive17 Consulting we offer a simple framework for leadership qualities that support success in your transformation. And we help to adopt them until they are second nature. This will help you to reach your results faster and to create more value for the people in the ecosystem. Let's get started!


Source: State of remote work 2021, Owl Labs
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Is all the change overwhelming? Agility might bring the structure for success

7/12/2021

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Many people say that the pandemic brought a lot of change. Though, when looking at 2010s, we talked a lot about digitalisation, working from home, e-commerce, VUCA, new digital currencies, psychological safety, and many more topics. Some people argue that we are not introducing new topics, though the transformations are happening a lot faster due to a new urgency and necessity.

Here is where agility comes into play. Is it sufficient to simply run faster? This typically doesn't last long because things break and the quality suffers. We want to speed up in a smart way to create lasting success in times of transformations. And one important element here is creating value to our customers.

At Hive17 Consulting we have been evolving our four pillars for lasting success since the year 2014. We identified, validated, enhanced, applied four topics that we found helps teams to speed up by creating value:
  • Purpose
  • Customer Value
  • Experimentation
  • Relationships

In collaboration with Tigerhall, we have created this trail of podcasts that introduce these four pillars based on case studies and the underlying principles. This first episode is giving an overview to start of. Listen to this short introduction and enjoy how the four elements fit together.

Which of the four pillars do you experience as the biggest barrier in your organisation?
Introduction: The Four Pillars of Agile Methodology

​And find here the entire series:
  1. Purpose is what brings the team together into a collective direction
  2. Customer Value is Augmenting your Purpose with Meaning from the Ecosystem
  3. How to execute ideas effectively? With Trial & Learning
  4. The foundation to agility is connecting people
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The World is not Linear - What can we learn from the exponential gap?

1/12/2021

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Yes, I am an avid reader of Wired UK; I like to read their magazines because often they introduce novel topics which help to broaden my view of the world. In one of the last editions, an article was talking about the exponential gap - and I was hooked.

We all heard about exponential growth; and most of us have difficulties to grasp the reality of it. Take the story of Lord Krishna who took a chessboard and asked to fill each square with the double amount of rice. Once you reach the 64th square, there is so much rice on the chessboard that it would fill India with a 75 cm layer of rice. Exponential growth is inconceivable. This is what Hans Rosling also mentions in his book Factfulness; he calls this the third mega misconception - the Straight Line Instinct.

Let's look at the graph below showing a general picture comparing linear and exponential growth. The linear line is steady; with each unit of investment you get a specific return. The exponential line instead stays below the linear line for a very long time; it almost appears not to move up. Then suddenly, the line shoots up and is going past the linear line. What does that mean for us?
Exponential Gap

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CFOs Leading Business Intelligence - How to start your journey to a new finance team?

23/11/2021

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​CFOs Leading Business Intelligence – Digital Workshop Series in 5 Parts | Q3-Q4 2021
In today’s business world, the markets are changing in an accelerated fashion; customers shift their preferences, supply chains are facing major challenges, and the workforce requirements are evolving. In this context, business intelligence covers a broad range of important topics. Whilst the topics individually are important, it is by connecting them and thinking about business intelligence holistically that CFOs can preside over a best-in-class process which is both effective and efficient.

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The foundation to agility is connecting people

19/11/2021

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So far in this trail about agility, we talked about two major things: giving people direction based on our purpose and the value we can create to customers; and starting to experiment and continue to learn. Both are focusing on what we deliver and what we produce. All of this is only possible when one magic ingredient is present: the foundation of agility. Besides the delivery, our way of working is highly determining if we will be successful. Do you sometimes feel that your daily work feels like a constant fight, peers around you are not aligned, the processes and approvals are bottlenecks that slow you down?

In this episode, we talk about how we can create solid connections between people. Establishing alignment and transparency, and cultivating a safe environment where people can share their ideas and thoughts. A place where it feels like we are working together and pulling on the same string.

What portion of the delivery can we fully delegate to smaller teams and allow them to be self organising?
Agile Pillar 4: Relationships
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How to keep being creative? Keep an open eye, open heart and open mind

12/11/2021

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Every day we are confronted with challenges that require solutions - they might be small, they might be big. Following the same patterns and focus on past achievements is at best futile - what we need is creativity. And why not ask the creatives for their tips?

Hideo Kojima is a Japanese video game design since over 35 years and can celebrate decent success in his industry; and, he wrote a book about his secrets. One key thing he shares that without fail, every day he is visiting a book store and browses through the books. He then buys a book that talks to him and reads it.

This routine brings him a wider perspective of the world, provides him new inputs, and also gives him the opportunity to get a break from work. He also emphasises that he keeps this routine from being mundane. The same book in a different store is speaking in a different way to you. Therefore, he keeps visiting new bookstores to keep his mind and heart fresh.

What can we do to keep a fresh perspective and stay creative? Find an activity that suits your surrounding and interest, which allows you to get a perspective of the bigger world around you! And establish a routine for that; a simple 30 minutes task every day. What can that be? Walk around your neighbourhood as a tourist; call a friend you haven't spoken with in two months; find an online course about a topic you want to discover more. There are plenty of things to learn and discover.

What will you start with? Please share!


Source: Hideo Kojima on What Makes Hideo Kojima Tick, Wired UK, October 2021.
Photo credit: Charlie Clift.
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Purpose is what brings the team together into a collective direction

29/10/2021

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Agility is in everybody's mind. And yes, its principles can help any part of the business to build lasting success in an environment that is complex and ever-changing.

Tigerhall invited me to a series of podcasts to share my experience with agility in the manufacturing and financial service sector. Here is the first episode!

​How do you enable your team to define their change journey from within?
Agile Pillar 1: Purpose
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Leadership Defines the Culture Fertile for Change

21/10/2021

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Since years, I am advocating that the traditional change management, enabling people to switch to a future state, needs rethinking. Our world has become complex and changes are happening faster and faster. This means the 'future state' is soon obsolete and we need to change to the next one. We are in a state of continuous change.

​This means we need to cultivate an environment that allows people to thrive during their change journey!

For example, when you introduce a new performance management system, or a new hybrid working policy, or a refreshed regionalised organisation, for all of these transformation projects the end is not the installation of these end states. Rather, we want to enable the adopters of this change to be able to evolve their system, processes and team structure by themselves. And this requires direction, guidance and support.

Leadership is essential in this context. Leaders cultivate the environment where successful change can happen. While we all heard of these leadership qualities, it is essential that the right behaviours are becoming a second nature.

How are you developing these routines and master positive change leadership qualities?
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CFOs Leading towards the New Finance Team - How to Facilitate this Change

19/10/2021

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Last week we conducted the fifth session of the workshop series 'CFOs Leading Business Intelligence' organised by CFO Connex. This last session was all about change management, in particular: how can we define that dream state of the new finance team and how we can take the first steps in that direction.

We also had a great panel that provided insights on how to bring change to the finance team and how this team can facilitate change in the broader organisation. Here some interesting bits and pieces.

Starting with the senior leadership team, it is important that transformation initiatives receive commitment from the top, often in the form of a prioritised vision of where the company is heading. This means that we are creating space to think - with creativity and with curiosity.

The CFO is the objective sparring partner for the business and is in a very good position to guide and drive change projects. For the finance team, the business leaders are the customers. With continuous conversations finance is able to deliver value to their customers.

When we are leading the finance team to that new future state, it is important to look at the change journey of each individual team member. What are their skill gaps and their career ambitions?

Coming back to the senior leadership team, we need to acknowledge that transformations require to investigate how the cultural environment is contributing and blocking change. The senior leaders are significantly shaping the company culture and hence contribute to the success of the change.

Thank you to all the panelists: David Newton, Lisa Dawson, Michael Zimmel, Shin Yng Lee, Tim Wieringa.
Watch here the entire session to gain more insights! Thank you for all the participants, the panelists and CFO Connex to make this event a success.
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Yeah! I got certified as Scrum Master - What did I learn?

1/10/2021

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For years, I have been looking into agility, its principles and how they help to create lasting success in teams. We have brought agility into manufacturing, R&D and for sure also in IT teams. Earlier this year, I then decided to jump deep into the certification for Scrum Master. What did I learn?

There is one thing that becomes obvious very quickly: scrum as methodology is not prescriptive. Instead, it contains a series of suggested activities, templates, processes, etc. The key foundation is empiricism! Each team then needs to find out what works best for them - based on a set of principles.

In my projects, I am mostly engaged in leadership development. And while going through the scrum master certification, I understood that the principles are strongly supporting a modern, dynamic leadership approach. Scrum can give us answers to the question: how can we deliver maximum value in complex environments?

Are you curious to bring agility to your organisation? Then let's look at these key principles! Here my take:
  • Self-organising team - the pod / scrum team / group of people has a strong autonomy in what deliverables they want to focus on and in the way they are going to collaborate.
  • Experiment to learn - in order to deliver, the team takes small steps, one experiment at the time; the focus here is 'learning first'; in each action, we ask ourselves: what can we learn?
  • Clarity on creating value - each team member, including the surrounding ecosystem, needs to have a good understanding where we can create value to our customers.

How can you follow these key principles in your organisation? Where do you see the obstacles for agility?

Thank you, Takeshi Yoshida, for pushing me on this path!
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Agility & Speed in your Digital Transformation

30/9/2021

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This article was originally posted in the GloCoach Blog.
Since the beginning of 2020 we learned that change can suddenly be omnipresent. Many companies struggled; some companies thrived due to the new business environment. And over the recent months there might be only a few companies that are not facing big challenges; if not from a business and financial perspective, then from an engagement and social point of view. How can we build an environment where we can thrive in all aspects of work and life?
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Institutionalisation in Change - Identifying and Overcoming Resistance with Structure

28/9/2021

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Any transformation journey will experience resistance; that's is a normal behaviour. Important as a change manager is to identify these hurdles and design activities that nudge the adopters forward and create structures that reinforce the change. This will smoothen the journey to the future state.
Learn more about the Certified Associate for Change Management
Transcript
​Hi, do sometimes feel that day in and day out, for weeks and months, the only focus is on delivery, delivery, delivery. That's how many people feel these days. Still, that's not how we thrive. How can we create, how can we establish simple structures that lead to lasting change?

In this series, we introduced the four knowledge areas of the CPC change management methodology. These themes provide guidance on what to consider in your change activities.

My name is Tim Wieringa and I'm a change management practitioner here in Singapore.

Today, we talk about institutionalisation. In this dimension, we are looking for underlying structures and we're looking for nudges which are reinforcing the change, reinforcing the future state. People, easily fall back to old habits. How can we prevent this from happening?

Best to explain this with an example. About a year ago, I was exactly observing this single focus on delivery, and people around me were struggling a lot. In an agile transformation project, we wanted to allow the people to go through that change in a more sustainable way. The teams were using OKRs and we wanted to use this artefact to create a structure to think in different ways. Beside objectives for deliverables, we overall wanted to introduce two new objectives; one around learning with experiments and another one looking at the way of working. We then encourage the teams to define their own key results, which are contributing to these objectives. This gave the people the necessary permission to look at these two areas and started to improve and the delivery of the change.

In a transformation journey, we need to continuously look out for this resistance and see how people feel about the change. Often, small notches allow people to reflect on the overall purpose of the change and define their own journey.

Thank you for listening. Please click on the link below to learn more about how to become a Certified Associate in Change Management. And stay tuned for the next episode.
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What is the foundation of high-performing teams? Human Connections

24/9/2021

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We often talk about high-performing teams and trying to find recipes of success. In this context, it is important to look beyond short-term gains and work with establishing a platform for lasting success. At Hive17 Consulting, we like to look at different drivers for change:
  • a vision is giving direction,
  • customer centricity allows us to create value, and
  • experimentation enables us to learn how this value can be delivered.
The fourth driver is that platform, that foundation that brings everything together - relationships. That's the way we are connecting between people; this can be within the team, across different department, and how we interact with customers, suppliers and other business partners.

How can we establish a solid human connection?

One important element of establishing healthy relationships is trust - an understanding that we can rely on each other. Trust is typically between two individuals. In order to cultivate trust within a group of people we need to create a safe environment. We then want to look at what is psychological safety and how to establish such a place. And there is no easy path to achieve this.

First of all, how is it not done. During my advisory and coaching activities, I have observed a number of teams and supported them to create a positive, collaborative environment. With one group of people, I observed something interesting. When the regular group was meeting, they had a open, respectful conversation and were easily able to bring issues on the table and then solve them. Then, a new person joined these conversations and immediately that openness was gone; the original group was not comfortable to speak up. This shows that each individual in a group is contributing to that safe space. And one thing is clear: stating that this is a safe space is not creating psychological safety!

Laura Delizonna, from Stanford University, shares here how we can increase psychological safety in our team:
  • Seek to build win-win solutions by acting as a collaborator that has benevolent intentions
  • Respect all team members as humans which have similar needs than we ourselves
  • Understand the impact of your words and actions; focus on the end goal
  • Cultivate curiosity; turn issues into challenges and then into opportunities
  • Seek to improve the way we are talking to each other, and how we are working together
  • Measure where you are with psychological safety; reflect within your team to continuously improve
​
In order to creating lasting success, you need your team to be creative, you need them to feel comfortable to experiment and possibly "fail" (learn is the better word). Removing negative barriers created by lack of safety allows to build on the knowledge, experience and intelligence from everyone in the room.

How are you building a high-performing team?

Source: High-Performing Teams Need Psychological Safety. Here’s How to Create It, Harvard Business Review, August 2017
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Impact in Change - Creating a Collective Imagination of the Future State

10/9/2021

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The imagination of the future state is guiding the adopters during the change journey. When we formulate this impact as a collective activity, we can create a better understanding among a wider group of people. And as a result, achieve a stronger impact in people's daily work.
Certified Associate for Change Management
Transcript
Hi, do you sometimes feel that you are very clear about the impact of your change; and all you get are empty faces and no concrete actions? How can you establish a collective idea of a meaningful and desirable impact of your change initiative?

In this series, we want to introduce the four knowledge areas of the CPC change management methodology. These themes are guiding you on what to focus on in your change activities.

My name is Tim Wieringa and I'm a change management practitioner here in Singapore.

Today, we talk about impact, and impact is more than a generic purpose. Here it is important that the individuals are understanding on what this is all about. We need to find a story that fits the different audiences.

A few years back, I supported this regional leadership team and they wanted to embed a new strategy. The reporting senior managers understood the general concepts of this strategy but were a little bit amiss on how does it impact their daily work. We then organised a workshop, where we took these senior managers in different teams and allowed them to think about, to reformulate the strategy in their own words, in the context of their responsibility. And we also encouraged them to define their own objectives. The quality and the practicality of the results, really impressed the regional leadership team.

When you impose your strategy from the top, it is almost natural to get resistance. In order to have success, you need to allow each individual to digest and translate the impact, the formulation of the impact in their own words. What is essentially in the end, is the end result; that your new direction is embedded in people's daily work.

Thank you for listening. Please click on the link below to learn more on how you can become a Certified Associate in Change Management. And stay tuned for the next episode.
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Leadership in Change - Guiding Adopters to the Future State

3/9/2021

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In change management, we want to guide or lead the people that are impacted by the new solution from where they are today to the new future state. We call this the knowledge are 'Leadership'. Learn more what that means in practice!
Certified Associate for Change Management
Transcript
Hi, do sometimes feel that change is a burden on one person's shoulder. It doesn't need to be like that. And how can we build a support organisation for our change activities?

In this series, we want to talk about the four knowledge areas of the CPC Change Management methodology. These themes are guiding us in what to consider in our change efforts.

My name is Tim Wieringa and I am a change management practitioner here in Singapore.

Today, we want to talk about leadership. And, with leadership we don't mean the senior leaders and sponsors. Leadership here represents the group of people which are leading the adaptors from where they are today to the future state. It's a lot more than the sponsors and the change team.

Let me explain leadership with an example. A few years back, I was supporting a global chemicals company in introducing an SAP module for new product introductions. Here, we took a novel approach; we introduced about 20 communities, which were responsible to guide and engage with the relevant people that were impacted by the project. This allowed us to identify the change agents and influencers and easily reach out to over 300 people.

Successful change happens on an individual, personal level. And that's why we need to have a larger group of influencers and change agents. They are able to address the individual needs of the adaptors, and they are supporting the change team and the sponsors. These groups of people together are forming the leadership in a transformation journey.

Thank you for listening. Please click on the link below to learn more on how to become a Certified Associate in Change Management. And stay tuned for the next episode.
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Qualities of a Leaders Mind - What about Malleable?

31/8/2021

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Last week I was sharing some thoughts with a friend about leadership and how we can bring the best out of our team members and peers. In this conversation, we thought about a new quality of a good leaders: being malleable - able to be changed and to adjust.

Around us we can observe managers that want to give direction and give guidance to their team members. They are confident with the experience they have and want the people around them to learn from them. This almost sound like a good thing, right? Though, in my experience there are a few side-effects which I would prefer to avoid. One is that with a rigid mindset, we are limiting the people's autonomy and creating frustration. Another is that we encourage the people around us to listen instead of applying their critical thinking capabilities. And a last - and in my eyes crucial - element is that we are limiting the creativity, innovation and development of the team.

What can leaders do instead? Ok, let me introduce another fancy word: impermanence. Things around us are in a continuous cycle; they are changing all the time and nothing is really permanent. Once we acknowledge that the ecosystem we are in has the qualities of impermanence, we also come to realise that we need an open and curious mind to absorb this ecosystem and to be able to thrive in it. With this we are able to adjust to the permanent change around us. How can you apply this in practice?
  • put aside judgement of other people's opinion, action, qualities
  • being open to other people's thoughts and ideas
  • take every interaction as a learning opportunity
  • being humble and view others as equal human beings
  • acknowledge that the world is moving on and we need to move with it

These are some initial thoughts around the quality of being malleable. What do you think about it? Where do you see this to be applicable and important?
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    Tim

    Tim is a change practitioner in the area of innovation and excellence. He is working with teams to accelerate innovation, collaboration and agility.

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