As a change management practitioner, I believe a core to success are the leadership qualities of people - the people side of doing business. When talking about these leadership qualities, I often experience that the leaders know the concepts and tools to become a great leader. Though, they often admit that they are not able to apply these on a consistent, daily basis. Why is this an issue? Because if you are not consistent with your messages and behaviour, people around you loose trust.
Let me share an example which is quite typical. I recently talked to a CEO who mentioned that their coaching background and wider experience show them, what the right leadership style is: a strong focus on engagement, encouragement, letting go of control and be more the guiding hand than the directive boss. Then, the CEO shared, they often land in situations where they need to be more firm and switch to the more directive behaviour. It feels wrong though they don't see another way.
There are two things which are important here in order to change the concepts into practice. First, a deep conviction of the end goal: creating ownership and motivation to drive excellence among peers. This comes with a good understanding of what are the barriers to achieving this goal?
The second is practice practice practice. Find the cue that pulls you to fall back to the wrong leadership behaviours. Draw a few simple steps illustrating the right behaviour. Find an agreement among the leadership team on these right behaviours. And then, practice them together by peer coaching, creating awareness and encouraging each other.
What are some of these simple steps? Imagine a situation where you might get high blood pressure and pulse when you hear bad news. The first important step is to calm emotions and then ask the person open questions: what was the situation and the intention? What actions did you take and which results did you expect? And finally, what can we learn out of this?
At Hive17 Consulting, we work with leadership teams to identify these barriers and develop the right routines. And then provide an environment - daily work - where these routines can become a second nature.
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Tim is a change practitioner in the area of innovation and excellence. He is working with teams to accelerate innovation, collaboration and agility.