Here is a conviction of mine, I have been sharing before. In an environment that is complex and continuously changing (who is denying now that we are in this kind of world?), we need to understand how we can create value and we need to act fast.
Who knows best how we can create value? The people at the front. The sales people that talk to the customers, the people that are running through the process steps, the people that are delivering the packages to the doorstep.
How can we act faster? If we allow the people at the front make the decision that will make their work smoother, easier and then creating more value.
As a logic consequence, we leader should let go of control and handover decision making power to the people that are best equipped to control their (part of the) boat. And still, I can observe many leaders struggling with this. Struggling to let go.
One aspect: what else is my purpose of my role? This is answered very easily: provide direction, remove bottlenecks, allocate resources, and create a work environment that is motivating. This is already a lot of work when done properly. So, let's free up some time and give the controls to others.
How to let go? Are there any easy steps? Last week I was introduced to some of the backgrounds of Theory U - a concept that gives new insights how we can tap into collective capacities. When looking at the left side of the U, there are some clear steps that lead to letting go. Here they are in my own words:
Minimise judgement - judging actions as good or bad prevents us from seeing behind the actions and blocks the understanding of the Why people have done a certain activity. When we open our minds, we start to be curious and can see with fresh eyes.
Bring ourselves on the same level - if we think we are better than others, this will block the learning process (the same if you think you are worse than others). Stop critique and cynicism and come down from our high horses. Then we will be able to open our hearts and sense the environment around us.
Let us guide from others - as long as we still want to steer the ship by ourselves, we will not discover the potential in our peers. Let go of our fears and open our will, and totally new possibilities will be unleashed.
What holds you back from letting go? How did you feel when you actually achieved it?
Tim is a change practitioner in the area of innovation and excellence. He is working with teams to accelerate innovation, collaboration and agility.