In the current period, most companies are struggling - either their income is plummeting (e.g. airlines), their efficiency and productivity drops (due to unusual work conditions), and some are totally overwhelmed with a new level of demand (e.g. online grocery shops). When I hear the people in my network, we agree that old recipes won't work to overcome these challenges.
Many people are afraid in these times of uncertainty - nobody is able to say where we will be in 3 months time. This fear provokes negative feelings and rush reactions. Some leaders resort to old habits, like pushing people to reach financial targets at all costs, like adding more control over their employees, like neglecting what the company and team stand for. These reactions might work for today, though they will create frustration and might very well jeopardise a quick recovery in the near future. And we are all guilty reacting with a quick fix, right?
We at Hive17 Consulting suggest a different approach - an approach that requires a little bit of reflection at the start. This will allows the leaders to guide their teams, their companies to a fast and sustainable success - Slowdown to Speedup. In our approach we suggest three ingredients: positivity, creativity and agility.
Positivity - Neurosciences tells us that in moments of change we are preferably in a positive emotional state; then our neurotransmitters can establish new connections and better adapt to change. As a leader, this means we should feel healthy and content ourselves and maintain a positive outlook for the future. With this foundation, we can guide our teams through this uncertain times and give them a meaningful direction, a collective dream. In my experience, empathy and a good understanding of the people around us help us to convey these messages successfully and engage all of us with authenticity. Let's put some enjoyment back in our work.
Creativity - Old recipes won't work. This means we need new solutions to new challenges. How can we use the uncertainty to our advantage and strive? At first, we suggest to to formulate the "problems" as opportunities; for example, instead of cutting costs, let's say that we want to maximise the value creation with the asset we have. Many people say that creativity is innate - we all have it in us. As leaders we can facilitate creativity by removing restrictions and encourage bold, crazy ideas.
Agility - Once we have these crazy, positive solutions, we need speed to execute them. Though, agility is not only velocity; it also means flexibility and importantly a learning attitude. The collective dream gives us the long-term direction. And, this will be the input to make decisions while we execute smaller parts of the big solution. During the implementation we might have many assumptions what will work best; let's get started and test them out - step-by-step. As a leader it is important to maintain a safe environment to experiment, fail and encourage learning. Speed is the natural result.
Some of you might say, this takes too much time - I need to react now. Based on my past experience, the actions above might take a couple of days and the first positive results can be seen in 2-4 weeks. On top of that, the teams will achieve magic; rewarding efforts, empowerment and a clear long-term vision will bring the best out of your teams - now and in future.
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Tim is a change practitioner in the area of innovation and excellence. He is working with teams to accelerate innovation, collaboration and agility.